At Cadovio, we stand behind every license key we sell. This Warranty Policy explains exactly what protection you get with your purchase.

1. Our “Valid License” Guarantee

Every license key you buy from us is guaranteed to be:

  • Authentic: Sourced through legitimate distribution channels.
  • Unused: A unique key that’s never been activated before.
  • Valid for Activation: Able to activate the exact software version advertised.
  • Coverage Period: This guarantee runs for 30 days from your purchase date. If your key fails to activate within that window, we’ll send a free replacement.

2. We’re an Independent Retailer

Cadovio is an independent retailer, not the manufacturer of the software (Autodesk, Inc.).

  • Software Performance: We can’t guarantee the software itself is free of bugs or runs without interruption — issues with the software’s code, internal errors, or file corruption fall under Autodesk’s own End User License Agreement (EULA).
  • Technical Support: We’re happy to help with activation, but for deeper software bugs, you may need to reach out to Autodesk directly.

3. What This Warranty Doesn’t Cover

This warranty is specifically about whether your key activates. It does not cover:

  • Incompatibility: Your system not meeting the minimum hardware or OS requirements (e.g., installing Windows-only software on a Mac).
  • User Error: Problems caused by improper installation, accidental deletion, or general misuse.
  • External Conflicts: Issues from viruses, third-party software, or OS updates that clash with the program.

4. Filing a Warranty Claim

If your key doesn’t work, here’s what to do:

  • Get in Touch: Email [your contact email] or call [your phone number].
  • Send Proof: Include your order number and a screenshot of the error you’re seeing.
  • Fast Turnaround: Once we confirm the key is genuinely defective, we’ll send a replacement within 24 hours.

5. Limits on Our Liability

Our responsibility under this warranty is limited to replacing the defective key or refunding your purchase. Cadovio isn’t liable for any indirect, incidental, or consequential damages arising from your use — or inability to use — the software.

6. Contact Us

For warranty claims or technical questions, reach out:

  • Cadovio
  • Address:
  • Phone:
  • Email:

Business Hours: 🕐 Mon – Fri: 9:00 AM – 5:00 PM | Saturday – Sunday: Closed