Refund Policy

At Cadovio, getting you set up with working software is our whole job — so if something’s not right, we want to fix it. Because we deal in digital license keys rather than physical products, our refund terms are built around how software delivery actually works. Please give this a read before you buy.

1. The 30-Day Window

You have 30 days from your purchase date to submit a refund request. Past that window, we’re not able to offer a refund or exchange.

2. When Refunds Apply

Given the nature of digital goods, whether a refund is granted comes down to a few specific situations:

A. Valid Reasons for a Refund

  • Defective Keys: The key won’t activate, and our support team can’t get it working within 24 hours.
  • Wrong Product Delivered: We sent a license for a different product or version than what you ordered.
  • Delivery Delays: Your key doesn’t arrive within 24 hours of payment.

B. Situations We Can’t Refund

  • Activated Keys: Once a license is redeemed or tied to an account, it’s considered used and can’t be returned.
  • System Incompatibility: Checking system requirements (Windows vs. Mac, etc.) before buying is on the customer — we can’t refund for a mismatch discovered after the fact.
  • Change of Mind: Once a key has been delivered and revealed, we can’t take it back.

3. Requesting a Refund

Here’s how to get the process started:

  • Reach Out: Email [your contact email] or call [your phone number].
  • Give Us the Details: Your order number, plus a screenshot of any error you ran into during activation.
  • We Verify: Our team checks the license status with the software manufacturer to confirm it hasn’t already been activated.

4. How Refunds Are Processed

Approved refunds go back to your original payment method. Most banks show the funds within 5–7 business days.

5. Cancelling an Order

Before Delivery: Cancel before your key is emailed, and you’ll get a full refund right away.

After Delivery: Once the key’s been sent, the rules in Section 2 apply.

6. Contact Us

Need help with a return or running into an issue? Reach out:

Cadovio

Address:

Phone:

Email:

Business Hours: 🕐 Mon – Fri: 9:00 AM – 5:00 PM | Saturday – Sunday: Closed